Privacy and Equality Statements
Our Bureau collects and uses your personal information to help solve your problems, improve our services and tackle wider issues in society that affect citizens in Scotland.
We only ask for the information we need. We explain why we need it, let you decide what you’re comfortable telling us, and treat your information as confidential.
When we record and use your personal information, we:
- Only access it when we have a good reason
- Only share what is necessary and relevant
- Don’t sell it to anyone. We handle and store your personal information in line with the law.
What do you do with my information?
Each local Citizens Advice Bureau is an independent charity and along with Citizens Advice Scotland (CAS), is a member of the Scottish Association of Citizens Advice Bureaux (SACAB). Our charities work closely to provide you with advice and support, improve our services, and make positive changes for people in Scotland through our research, policy, and advocacy work.
Your information is used to provide you with advice and support. A record of your case will be kept on our secure electronic case management system. We use anonymised statistical data to show the value and impact of our services, and to inform our research and advocacy work. We may also share data with external auditors to make sure we are giving high quality advice. We may use it to refer you to specialist services outside the Bureau, we will only do this with your consent.
If you do not want us to record and use your information, we will help you as best we can, but the advice will be limited and general rather than specific to your circumstances.
If you have any further questions, please contact the Bureau for further information.
You can view our Privacy Notice in full here.
Our equality statement
We provide free, independent, impartial and confidential advice and information to ensure that people understand their rights and responsibilities and can express their needs effectively. We campaign and influence to tackle the root cause of the problems people face and work to strengthen their rights.
We believe that everyone should be treated with respect and dignity and that no service user, job applicant, worker or volunteer should receive less favorable treatment than another on grounds of age, disability, gender, race, religion and belief, or sexual orientation.
We promote human rights and social justice and will not tolerate or practice unfair discrimination of any kind. We are committed to our obligations under the Equality Act 2010, and we extend these obligations to other aspects of equality such as socio-economic status, education, personality, social exclusion and communication style.
We value diversity and promote dignity and inclusion to strengthen our network and our service.
